The City of Altus Utility Department recently introduced JACK (Justified Automations Collections Kiosk) for the use of Altus Power customers.
Altus Power Utility Manager Janice Berryhill said implementing JACK has given the six full-time clerks added time for customer service and other duties. By closing the drive up window, this opens a new inside customer service window. The added window will be used to register new Altus Power accounts and purchase garage sale permits. The change not only benefits the Altus Power customers, but ensures no jobs are cut or affected.
The cost for JACK was $8,500 and took two years of research, presentation to council, and a final approval vote before purchase. City of Altus Information Technician Jerry Gibson was orientated and trained on JACK, and is the point of contact for any problems that may come up with JACK. Berryhill said the kiosk is very user friendly, “Payments can be made by cash, credit card or check,” she said. “Procedures are simple,” she explained, “you just scan your bill or put in your address, select your form of payment, and your transaction is complete.” She said that payments can be made 24 hours a day, seven days a week, including holidays.
The first transaction using the new payment box was on Feb. 9. To date, JACK has collected $64,000, and has made 452 total transactions. The transaction have been made up of 49.82 percent checks, 24.52 percent credit cards and 25.65 percent in cash. The minimum time per transaction is only 42 seconds.
Altus Power customers can still use the outside drop off payment box if they prefer, can pay inside at the customer service station Monday through Friday from 8 a.m. to 5 p.m., or via their website at www.altusok.gov/department/altuspower.
For more information call 580-481-2295.
Reach Mary O. Esparza at 580-482-1221, ext.2077